WELCOME BACK… ‘Learn to Swim’ Programme
Swimwear, goggles and hats at the ready…we are almost there! The ‘Learn to Swim’ Programme will return to Brookvale Recreation Centre on Monday 19th April – we are really excited to welcome you back to the pool!
A number of changes have had to be made to allow for social distancing within the changing areas, within the swimming pool and for cleaning/sanitisation between sessions. This does mean the ‘customer journey’ will look a little different when you return. We have developed a step-by-step guide, so all customers have a clear understanding of what to expect. The guide gives further details on entry/exit to the building, whether changing facilities are available and the measures in place to ensure the safety of both staff and customers. Please read the guidelines in full before attending your lesson.
The step-by-step guide for can be found here – https://brookvale.activehalton.co.uk/wp-content/uploads/2021/04/CUSTOMER-BRC-LEARN-TO-SWIM-GUIDE.pdf
Due to operating at a reduced capacity, the difficult decision was made to offer spaces to those with a LIVE membership in the first instance – once we know what spaces we have available, we can offer these out to pre-existing members. At Active Halton, we are committed to ensuring children/young people have the opportunity to learn to swim, we are therefore doing all we can to ensure the booking process is fair and those who want to return are able to as soon as possible. Further updates on bookings will be shared soon.
Frequently asked questions…
Who can spectate?
1 adult and 1 child (under the age of 16) can accompany a swimmer. All spectators must remain in their seat and children must be supervised at all times. Please note – only 1 seat is available per spectator ‘group’ (in the case of accompanying children).
What if my child needs the toilet?
Please encourage your child to use the toilet before their swimming lesson. If your child does need the toilet, the Swimming Instructor will radio the Leisure Attendant on duty, who will then notify the parent/carer in the gymnasium.
What if I have two children in back to back lessons?
All swimmers (with their parent/carer) will wait in the allocated waiting area of the first lesson. After the first lesson ends and the child returns to the gymnasium, the other child will be escorted to poolside by the Swimming Instructor (as per normal procedure). Once the child’s whose lesson has just finished is dry, please move over to the opposite waiting area.
What if I have two children with a lesson at the same time?
All swimmers (with their parent/carer) will wait in the allocated waiting area for that lesson time. The Swimming Instructor(s) will enter the gymnasium at the lesson start time and escort both children to/from poolside (as per normal procedure).
What if we arrive late?
Please try to avoid arriving late wherever possible, however if you do arrive late, please enter your allocated entrance door/waiting area and the Leisure Attendant on duty will radio a member of staff to escort the child to poolside.
LIVE members with a confirmed space on the ‘Learn to Swim’ Programme – 50% of the monthly membership payment will be taken on 4th May (or just after). This means that there will be no charge for the month of April, if you paid your direct debit (DD) when we closed in March.
- All customers with a LIVE membership on Friday 16th April will be added to the May DD run.
- Swim Academy – with the 50% discount, May’s DD amount will be £14.00
- From June, the DD will be back to the full rate and the collection process will continue on a month by month basis, as per our Terms and Conditions
- If you wish to cancel your membership, please submit your request in writing and cancel the DD instruction with your bank.
If you have any further questions,
please call Brookvale Recreation Centre on 01928 712 051.